A little help.
A smoother journey.
Membership questions, a story in review, or a detail we should put right. Let’s get you to the right place.
Make the most
of your Club.
Payments, access dates and renewals.
Find answers →02 · YOUR ACCOUNTFind your
way back.
Recover access to your saved journeys.
Reset your password →03 · LOCAL KNOWLEDGEHelp us get
the details right.
Report a guide correction or ask about a story.
Share a question →Good questions.
Clear answers.
I paid, but my membership isn’t active.
Open My journeys and check your request status. If confirmation is delayed, open a help request and select the membership concerned. Include a payment reference if you have one. Please avoid paying again while the team checks it.
Where can I see my access dates?
My journeys lists your memberships and access dates. A confirmed renewal starts after your existing term ends. Your plan does not renew automatically.
How do I get a refund?
Read the published cancellation and refund information, then open a membership help request. The team will review your request against the applicable policy. A help request does not itself issue a refund.
View refund information →Why can’t I publish my story immediately?
Every community contribution goes through editorial review. You can follow its status and read feedback in My journeys. Decisions also appear in Updates.
I haven’t received my verification email.
Check spam and confirm the email address in Account settings. You can request another verification link after a minute. You can still use the help desk while your email is unverified.
How do I report incorrect travel information?
Choose “Destination correction” when opening a request. Include the destination name, what needs changing and a reliable source if available. An editor will review it before updating the guide.